The facility manager, once known as the 'professional in the basement', is now also an accomplished IT specialist and an increasingly important figure. To achieve this, we need pragmatic solutions with clear structures that enable fast, transparent workflows and work process protocols. This can be achieved more efficiently with the introduction of CAFM software, which offers unprecedented transparency and speed. Structure: 08:30-9:00 Welcome Coffee 9:00-12:45 Morning Session 12:45-13:45 Lunch 13:00-15:45 Afternoon Session